Shipping and Returns Policy
Shipping Information:
- Processing Time: Orders are typically processed and shipped within 1-3 business days of receipt, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
- Shipping Methods: We offer several shipping options to accommodate your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- International Shipping: Estimated delivery times vary depending on destination.
- Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. You will see the shipping cost during checkout before confirming your order.
- Free Shipping: We offer free standard shipping on orders over a certain amount. The threshold for free shipping may vary, so please check our website for current promotions and offers.
- Shipping Restrictions: At this time, we only ship to addresses within the United States. We do not ship to PO Boxes or APO/FPO addresses.
Returns and Exchanges:
- Return Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7-15 days of receipt for a full refund or exchange, excluding shipping costs.
- Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. Once your return request is approved, you will receive instructions on how to return your item(s) to us.
- Return Condition: Returned items must be in their original, unused condition with all tags attached and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.
- Refund Processing: Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days. Refunds will be issued to the original form of payment used for the purchase.
- Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate your preference when initiating the return process. We will do our best to accommodate your request, subject to availability.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and insuring your package, as we are not responsible for lost or damaged returns.
Contact Us: If you have any questions or concerns about our shipping and returns policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with us.